Allergy Policy

 

At Home Cooked Food, we prioritize the safety and well-being of our customers. However, we cannot guarantee that meals are free from cross-contamination or potential allergens. If you have any allergies, we strongly advise you to exercise caution when ordering. You are welcome to message us to inquire if a dish can be prepared without certain ingredients, but if removing them significantly alters the dish, we may not be able to accommodate the request. In such cases, we will kindly ask you to select a different dish that suits your dietary needs. We apologize for any inconvenience and thank you for choosing Home Cooked Food.

Privacy Policy

 

We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and protect your data when you use our platform. We do not share your information with third parties without your consent, except as required by law.

Terms and Conditions

 

By using Home Cooked Food, you agree to comply with our terms and conditions. These terms outline user responsibilities, acceptable use of the platform, and limitations of liability. Please read these terms carefully to understand your rights and obligations.

Refund and Cancellation Policy

 

We strive to provide the best service possible. If you need to cancel an order, please do so within a 24 HOURS  to receive a full refund. Refunds for cancellations made after this period may be partial or unavailable. Please contact our support team for assistance by WhatApp OR Email.

Quality Assurance Policy

 

We are committed to ensuring that all meals meet high standards of quality and safety. Our cooks are thoroughly vetted, and we maintain strict hygiene standards. If you encounter any issues with your order, please let us know, and we will work to resolve it promptly.

Delivery Policy

 

We strive to deliver your meals promptly and in excellent condition. When you place an order, you will receive a delivery day and a general time frame for when to expect your meal. On the day of delivery, once your order is out for delivery, we will send you a text message notification. This message will let you know that your food is on its way and will arrive within the next 15 minutes. This way, you can be ready to receive your meal and enjoy it fresh!

Health and Safety Policy for Home Cooked Food

At Home Cooked Food, we are committed to providing a safe, healthy, and hygienic environment for both our cooks and customers. We follow stringent health and safety guidelines to ensure every meal is prepared and delivered with the utmost care.

For Our Cooks:

  • Food Safety Training: All cooks must complete a food safety and hygiene certification before joining our platform.

  • Hygiene Standards: Cooks are required to maintain a clean and sanitary kitchen, following local health regulations.

  • Regular Inspections: Home kitchens will be inspected periodically to ensure compliance with health standards.

  • Allergen Information: Cooks are encouraged to clearly label allergens in their meals and to take extra care in preventing cross-contamination.

For Our Customers:

  • Delivery Safety: Our delivery personnel are trained to handle food safely, ensuring that meals are kept at the right temperature and delivered in a secure manner.

  • Meal Transparency: Customers will receive full transparency regarding meal ingredients, allergens, and nutritional information.

  • Feedback & Complaints: We encourage customers to report any health-related concerns or food safety issues immediately, and we will take prompt action to resolve them.

We want our platform to be a trusted space where great food is enjoyed safely. If you have any health or safety concerns, please feel free to reach out to us.