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Have a question or special request? Feel free to reach out to us using the contact form below.

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Customer Terms and Conditions:

Effective Date: [08-07-25]

Website: https://www.homecookmyfood.co.uk

Company Name: Home Cook My Food Ltd (or applicable legal entity)

1. Introduction

Welcome to Home Cook My Food. By accessing and using our website and services, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before using our platform.

If you do not agree with these Terms, you should not use our services.

2. About Us

HomeCookMyFood.co.uk is an online platform that connects customers with independent home cooks who offer homemade meals for sale or delivery. We provide the platform for these transactions, but the meals are prepared and sold by individual cooks, not by Home Cook My Food Ltd unless explicitly stated.

3. Eligibility

You must be at least 18 years old to use our services. By placing an order, you confirm that you are legally capable of entering into binding contracts.

4. Ordering Food

Orders placed through the platform are subject to acceptance by the home cook.

Home cooks may decline orders for various reasons, including availability or capacity.

Customers are responsible for ensuring that all information provided during checkout is accurate.

5. Allergies and Dietary Requirements

IMPORTANT: While we encourage home cooks to list ingredients and allergens, we cannot guarantee the absence of allergens (e.g. nuts, gluten, dairy). It is the customer’s responsibility to check directly with the cook regarding any allergy or dietary concern before ordering.

Home Cook My Food Ltd is not liable for any adverse reactions to food consumed from meals ordered through the platform.

6. Pricing and Payment

Prices are set by individual home cooks and are inclusive of any applicable taxes unless otherwise stated.

Payment must be made at the time of ordering through our secure payment gateway.

We reserve the right to update pricing at any time.

7. Cancellations and Refunds

Cancellations and refund policies may vary depending on the individual cook.

If an order is cancelled by the cook, you will be refunded in full.

For customer-initiated cancellations, please refer to the refund policy listed on the cook's page or contact customer support.

8. Delivery and Collection

Delivery and collection options vary by cook and location.

Delivery times are estimates only and may be affected by traffic, weather, or cook availability.

We are not responsible for delays caused by events outside the control of the platform or the cook.

9. User Conduct

You agree not to:

Use the platform for unlawful or fraudulent purposes.

Misuse the site (e.g., by hacking or sending spam).

Leave false, misleading, or malicious reviews.

We reserve the right to suspend or terminate your access to the platform if we believe you are violating these Terms.

10. Intellectual Property

All content on the platform, including logos, images, text, and software, is the property of Home Cook My Food Ltd or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or distribute any part of the site without our permission.

11. Limitation of Liability

To the maximum extent permitted by law, Home Cook My Food Ltd is not liable for:

The quality, safety, or legality of meals prepared by cooks.

Personal injury or illness resulting from food consumption.

Any indirect or consequential loss.

12. Third-Party Links

The website may include links to third-party websites. We are not responsible for the content or availability of these sites and do not endorse them.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Any changes will be posted on this page and take effect immediately. Continued use of the site constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms, please contact us at:

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